Current and New Customers
For Support, please call
818.312.0247

Monitor Warranties:
     All of the monitors ordered have a one year warranty. Since the monitor is not manufactured by Jimboscomp.com, we will provide for you a 1 year warranty on the monitors purchased. If you have specifically asked to receive a Viewsonice monitor, we honor the 3-year warranty placed on Viewsonic monitors.

Disclaimer:
     In the case that a computer has been damaged by a virus obtained on the computer, the hardware damaged or the files lost are not covered under our warranty, and Jimboscomp.com is not responsible for the loss of any files due to a virus. Warranty is also void if the computer has suffered from "physical abuse" causing hardware failure. We are also not responsible for any data loss if the hard drive crashes within the warranty period; the hard drive will be replaced under warranty, however data recovery is not covered under warranty. It is the responsibility of the owner to often backup the data of a hard drive.

      Bills still not paid within 60 days will receive a notice by our lawyers with our lawyer costs added on to the bill. Thank you for your cooperation.

     IT Management Services
We guarantee to provide to your clients the same level of professional services as we do ours. While representing your company, we promise to make your clients as happy as ours are. If your business is involved in software pirating, please note we are an anti-piracy company. We will not install academic or pirated software in a business environment. If you wish to continue using pirated or academic software in a business setting, you and your own employees will be responsible for the installation, and be held responsible by any authorities for the pirating and maintenance of that software.

     Customer Service
We do not handle customer service calls for your clients. We offer server end and professional installation services for your clients. We will not be responsible for handling complaints with your client. We are here to serve you and your client with our technical expertise. We are not bound to handle billing, customer complaints directly; we will only provide the necessary services needed to correct issues within the technical realm.

     Client Protection
We understand you have your own clients, and we have our own. By accepting us to be your choice of IT management for your customers, you also automatically accept that we too have our own clients. In no way by using us for your company are you allowed to use us as a means to grab more clients for your business through us. Your clients are yours, and our clients are ours. Any breech of using us to get in contact with more prospects will result in legal action for fraudulent practices.

Contracting Policy
     General Contract Information
All contracts signed on by Jimboscomp.com or James Clack are locked in for as long as the contract states. Jobs signed to last as long as the job lasts are completed once the final payment is received for the job. Contracts signed for a stated amount of hours, days, and/or months are locked in until the date stated for completion or the allotted amount of time has has passed. Contracts signed for network wiring of a building are locked in until the final payment has been received by the customer, which is due upon completion of the wiring project.
     Contract Cancellations
Contracts may not be canceled unless proof is shown that there are logical circumstances not allowing the job contracted to continue for a certain amount of time, or if the job must be canceled permanently.
These circumstances include the following:

• Building Permits
• Natural Disasters (Earthquake Damage, Fire Damage, Flooding Damage)
• Violation of Company Policy (Contract not signed by employee with authority to do so)
• Death of high ranking employee
• Death of family member (home and home office contracts)
• Going out of business
• Illegal Operations in Progress at Job Site

If however a contract must be canceled for any reason other than the above, a cancellation fee of $100 will be charged for contracts signed over $1,000, and $250 for contracts over $5,000. Contracts as well become invalid if a violation is made by the customer/company Jimboscomp.com or James Clack have been contracted out to.
     Automatic Contract Cancellation
Contracts will also become automatically cancelled if the customer or company fail to make a payment within one (1) month after of the due date. If the payment is received, or if a logical explanation of why the payment is late or sent to Jimboscomp.com/James Clack within that month, an extra month will be given to make the payment before the contract is canceled automatically. A contract will also be cancelled if a customer fails to provide necessary information within two (2) months of the request from Jimboscomp.com or James Clack. There are no cancellation fees for automatic contract cancellations.
This includes the following:

• Product Sheet with Pricing
• Floor Plans for Building
• Goods needed for job (if not provided by Jimboscomp.com / James Clack)
• Decision within one (1) month of contract signing, stating which products want to be used in job (Cabling Type, Computer specs).

Contracts are subject to changes to fit the current status of a contracted job as needed. Jimboscomp.com or James Clack have the right to cancel a contract if the customer or company fail to provide the above information, or fail to make the payment in the time allotted. We will not be held responsible for any personal loss you may encounter during a contract; and will NOT be held responsible if the job we provide to you does not immediately benefit your personal or company's sales and/or profits. These are out of reach for Jimboscomp.com/James Clack, as we only guarantee to build the most stable and efficient computers, networks, and web sites; we do not guarantee company or personal profits to rise as a result of our work.

Our web design department has been discontinued and is no longer accepting web design jobs.